Citibank Payroll Card FAQ's

 

What is the Citibank MasterCard Payroll Card?

Planet Payroll Inc has partnered with Citibank to offer our associates the Citibank Payroll Card.  The payroll card is a safer, more convenient and flexible alternative to a paper paycheck.  You can eliminate unnecessary check cashing fees when cashing your payroll check.

 

How do I sign up for the payroll card pay option?

You can sign up for the payroll card through the Planet Payroll Website. Ask your employer for the web address or link.

 

What is the difference between the payroll card and direct deposit?

Direct Deposit puts your pay in a checking or savings account. The payroll card does not require a bank account.

 

Can I sign up for the payroll card and direct deposit?

No, you can enroll in only one of the electronic pay options.

 

Can I sign up for the payroll card if I am not in the US ?

Currently, the Citibank card is not available as a pay option in Canada , California , Vermont , Illinois and New York . Check again later, as these locations may be included as time goes on.

 

Are all of my payroll earnings for the pay period loaded onto the payroll card?

Yes, every payday your net pay is deposited onto your card before 10 AM EST. 

 

What are the benefits of having the payroll card?

The payroll card offers many of the same benefits as a personal direct deposit account. Some of the other benefits include:

·      No waiting for payroll checks to arrive that could be delayed due to holidays, weather or disasters.

·      Get your pay on payday even if it's your day off or you're out of town.

·      With your Citibank Payroll Card you can get cash and make purchases at millions of MasterCard locations worldwide such as retail locations, via phone or online purchases. 

·      One free ATM or over the counter withdrawal per pay period at any MasterCard member banks and ATMs. Note: you may receive a surcharge from a non-participating ATM. Free locations can be found at Citibank online.

·      Free unlimited retail point of sale purchases with your payroll card.

·      Access to your cash via the pre-Check option. The Pre-Check feature is a pre-authorized, secure check which allows you to access the full amount of your earnings for free on the first withdrawal each pay period.

·      Instant cash access and balance updates at ATMs.

·      Free online account management including your balance and transaction history.

·      Bi-lingual customer service availability 24/7

 

Do I have to withdraw all my payroll earnings each pay period?

No, you can leave funds on the payroll card from pay period to pay period.

 

What charges do I incur when using the payroll card?

You will receive one free ATM withdrawal each pay period; additional withdrawals will be $1.75. Note: some ATM charge a fee for withdrawing funds, those fees will be deducted from payroll card balance.

 

Can Planet Payroll or my Employer track how I use the payroll card?

No, Planet Payroll nor your  employer will not have access to view your transactions or purchases.

 

What can I use the pre-check for?

The pre-checks are designed for you to move money from your payroll card to the pre-check so that you can cash the pre-check at your bank or any other check cashing facility. You must call Citibank to place dollar value on the pre-check before using. 

 

Can I use the pre-check to pay bills?

No, you can only use it to cash the pre-check for funds.

 

Can I use the payroll card to pay bills online?

Yes, by accessing the company’s website related to your bill, you are able to pay bills with your payroll card information.

 

Can I make purchases online with the payroll card?

Yes, by accessing the company’s website related to your purchases, you can make purchases on-line.

Note: your charges may be “pending” until processed (usually 24-76 hours).

 

Who do I contact if the amount I was paid is incorrect?

If you have a question about your earnings, please contact your Payroll or HR Manager

 

What if my payroll card is lost or stolen from me? Can I get a new payroll card?

Yes, you should call 1-877-855-7201 immediately if you suspect fraud or have a lost/stolen card. A Citibank Customer Service Agent will order a new card for you.  Also, Citibank supplies you with a Pre-check so that you can have access to your funds while they mail your new personalized payroll card to you.

 

Will I need to contact the HR Service Center because I have a new payroll card?

No, Citibank will update their system and send a file to Planet Payroll containing the new payroll card information. This will allow your pay to be posted to the correct card account.

 

What if someone uses the money loaded on my payroll card? Can I get the money back?

Yes, you must contact Citibank as soon as you realize your payroll card has been stolen or lost. Because it is a MasterCard payroll card it has zero liability. This means you can have the money returned to you on your payroll card.

 

Can I use my Post Office Box to receive a personalized Citibank payroll card?

Yes, your payroll card will be mailed to the address on record in Planet Payroll Inc Human Resource/payroll system. Please verify your address before signing up for the payroll card to ensure your information is sent to the correct address.