Are you passionate about exceptional customer
Planet Payroll is seeking a
Customer Service Representative to join our growing customer
supervision, the Customer Service Representative provides
telephone support to external customers who contact Planet
Payroll concerning payroll practices, software operations and
other technical and non-technical issues.
Job Duties Include:
Maintain customer service levels according
to Planet Payroll standards.
Provide prompt, courteous service to all
external and internal customers.
Answer up to 50 calls daily in the Planet
Payroll customer service call center, with the ability to
answer more calls during busy times.
Apply critical thinking and problem-solving
skills to customer problems.
Identify and resolve customer issues.
Write small application modules and reports
to calculate payroll.
Assist with special projects as assigned.
Work overtime as needed, especially during
quarter-end and year-end.
Other duties as assigned.
Experience and Education:
Minimum two years experience in customer
service, preferably in a call-center environment
Experience in a service industry required;
experience in a payroll service bureau desirable
Experience in a help desk environment or
software support highly desirable
Equal Opportunity Employer
Experience and Skills:
Knowledge, Skills and Abilities:
Strong customer service orientation
Strong problem-solving orientation
Technical knowledge or technical aptitude
Computer skills, including Windows and MS
Strong listening and oral communication
Experience with Crystal Reports or
SQL Server highly desirable
Planet Payroll is always accepting employment
inquiries from professionals interested in joining our teams. If
you are interested in a career at Planet Payroll, please use our
online resume form to apply. Planet Payroll is an
Equal Opportunity Employer.
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