Planet Payroll Inc.
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Job Description

Are you passionate about exceptional customer service?
Planet Payroll is seeking a Customer Service Representative to join our growing customer service department.

Under general supervision, the Customer Service Representative provides telephone support to external customers who contact Planet Payroll concerning payroll practices, software operations and other technical and non-technical issues.

Job Duties Include:

  • Maintain customer service levels according to Planet Payroll standards.
  • Provide prompt, courteous service to all external and internal customers.
  • Answer up to 50 calls daily in the Planet Payroll customer service call center, with the ability to answer more calls during busy times. 
  • Apply critical thinking and problem-solving skills to customer problems. 
  • Identify and resolve customer issues.
  • Write small application modules and reports to calculate payroll. 
  • Assist with special projects as assigned. 
  • Work overtime as needed, especially during quarter-end and year-end. 
  • Other duties as assigned.

Experience and Education:

  • Minimum two years experience in customer service, preferably in a call-center environment
  • Experience in a service industry required; experience in a payroll service bureau desirable
  • Experience in a help desk environment or software support highly desirable

Equal Opportunity Employer



 
Experience and Skills:

 
Knowledge, Skills and Abilities:
  • Strong customer service orientation 
  • Strong problem-solving orientation 
  • Technical knowledge or technical aptitude 
  • Mathematical aptitude 
  • Computer skills, including Windows and MS Office programs 
  • Strong listening and oral communication skills 
  • Team orientation
  • Organizational skills
  • Experience with Crystal Reports or SQL Server highly desirable

 

Additional Information:
Job Level:   Mid Career (2+ years)
 
Number of Openings:  1
 
Years of Experience:  
At least 1 Year

 
Level of Education:  
High School/GED
 
Salary:   $ 12.50 to 15.50 per hour
 
Starting Date :   ASAP
 
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Application
 

Planet Payroll is always accepting employment inquiries from professionals interested in joining our teams. If you are interested in a career at Planet Payroll, please use our online resume form to apply. Planet Payroll is an Equal Opportunity Employer.

 

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